Reservation, Cancellation, Charter Booking Policies
Payment Terms & Conditions
Booking Policy
20% of ticket value at the time of confirming the booking.
Remaining 80% of ticket value 45 days prior to departure.
For USD bookings: The payable amount in INR should be credited in our account as per the rate of exchange (ROE) of the previous day of the date (www.rbi.org.in) of transferring the amount by the agent.
Cancellation Policy
5% of ticket value 60 days or more prior to departure.
20% of ticket value between 59 to 15 days prior to departure.
100% of ticket value 14 days prior to departure.
No show/ En route termination of tour/amendment
No Show - In case of No Show / Non-arrival of the guest, no refund or adjustment in future travel will be possible. The whole amount shall be treated as forfeited.
En route termination of tour - In case of termination of tour by the guest, for any reasons, no refund or adjustment for future travel will be possible. The amount for unused portion of the tour shall be treated as forfeited.
Amendment - Is only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem's (this needs to be supported by doctor's certificate) and is subject to availability. No refunds are possible and every case will be decided on merits on a case to case basis. No amendment will be permissible in case of booking of groups or complete train.
